Kavax Security
Kavax Security

Refund Policy

Thank you for choosing Kavax (operated by VPN Digital Service Pvt. Ltd.). We are committed to delivering reliable, high-quality cybersecurity software and protection services.

Please carefully read our Refund Policy before purchasing any software licenses or subscription plans from our website (kavaxsecurity.com) or mobile applications.

1. No Refund Policy for Software Purchases

Strict No-Refund Standard: All sales of Kavax software, applications, licenses, and digital subscriptions are final. Once a software license or subscription is purchased, no monetary refunds will be issued under any circumstances.

Service Quality Assurance: We focus our resources on providing high-quality digital security services, threat scanning, and system protection rather than cash refunds.

2. Service Quality Guarantee & Claims

While monetary refunds are not provided, we guarantee the delivery and functionality of our services:

Service Delivery Commitment: If you purchase a software subscription and experience an issue where the service is not provided, not activated, or non-functional, you have the right to file a formal claim with us.

Resolution Process: Upon receiving your claim, our technical team will prioritize your request to ensure your service is properly activated, restored, or provided to the quality standards promised.

3. Third-Party Services & Insurance

Third-Party Purchases: Software licenses or subscriptions purchased through third-party platforms (e.g., Apple App Store, Google Play Store) are subject to the policies of those respective platforms.

Cybersecurity Insurance: As outlined in our Terms of Use, Kavax is purely a service facilitator and does not issue refunds or claims for third-party cybersecurity insurance premiums.

4. How to Submit a Service Claim or Request Support

If you have purchased our software and are not receiving the expected service, please contact us so we can resolve the issue immediately:

  • Email us at info@vpndigitalservice.com.
  • Use the subject line: "Service Request / Claim - [Your Order/Account ID]".
  • Include your registered email address, mobile number, order ID, and details about the service issue you are facing.

5. Contact Us

For any queries or assistance regarding your software service: